Sooqstock | Sooqstock

Article 1 Definitions

In these circumstances:

"we" and "our" refer to the sooqstock 100% website.

"You" or "Customer" refers to any natural or legal person who has or hopes to place an order on the Site.

Article 2 Purpose

1- It is drawn to the attention of all customers, whatever their nature, that the general conditions mentioned below apply to any electronic order placed on our website or over the phone through our customer service.

2- By accepting the terms and conditions of our site, the customer agrees to respect and accept the terms and conditions of sale without reservation, and those of each order that is submitted and confirmed.

3- The general conditions on our website are subject to change at any time, and it is the customer's responsibility to review and accept them in full before submitting any request. Applicable are those that appear on the Site on the day you place your order.

4- In the event that the customer does not comply with the terms and conditions, the latter loses all his rights in relation to any complaint that may be required

Article 3 Price and Availability

1- The displayed prices are fixed and subject to possible changes at any time in order to provide the best quality/price ratio.

2- He undertakes to ensure the accuracy of the information (availability, size, colors and prices) of the products. If a product becomes unavailable after your order, you will receive a notification by email or phone that this product is unavailable and will give you the option to choose between:

- Change your order by choosing other sizes, colors or products.

- Cancel your relevant request.

Article 4 Request

1- In order to place an order, all you have to do is place your order directly on our 24/7 website. You will see a confirmation email summarizing the products purchased as well as any information regarding delivery details and payment terms.

2- Once your order is created, a customer representative will contact you via phone or email to confirm your information and order. However, we invite you to take the initiative to confirm your order yourself by calling us at the phone number in order to expedite the process of preparing and dispatching your purchase.

3- Telephone confirmation is mandatory and valid for the first order only. Once delivered, your account will be validated and your subsequent orders will be automatically verified by the system.

4- Once your order has been shipped, the customer will not be able to cancel their order.

5- We reserve the right to cancel your order for any legitimate reason in the following cases in particular:

* The customer does not respond to attempts to contact customer service.

* The customer did not confirm his order.

* The customer did not respond to the delivery of a previous order.

* An unresolved dispute regarding a previous order.

* Suspected fraud or lack of customer credibility (wrong address or profile).

Article 5 Payment

1- In order to simplify your life and get closer to your needs, and while waiting for the launch of an electronic payment solution, we have provided you with many easy payment methods

Article 6 Delivery

As part of your online shopping experience, delivery is a key part of the smooth flow of your order, and then choosing a third party company to ship your purchases.

All your orders will be sent and delivered by companies specialized in parcel delivery and those spread all over the world. The customer's attention is drawn to the following terms of delivery:

1- Your order will be delivered to the address mentioned during your order, that is, your home or place of business, except in the case of a remote area or serviced by delivery companies agreed with our site.

2- If the customer is absent after confirming his order or if the incoming calls from the delivery agent are not answered, it is the customer's responsibility to inform us of the situation in advance and as soon as possible.

3- If delivery fails due to customer absence, unresponsiveness to calls or unavailability, the agent responsible for your package will attempt a second delivery. If the latter also proves unsuccessful for the same reasons mentioned above, the order will be automatically canceled.

4- Lack of clear and valid proof after failed delivery will result in your account being suspended or even losing your loyalty points.

5- In order to avoid suspension of your account, the customer has to inform us as soon as possible of any absence or delivery issue in order to organize a second delivery attempt within a period not exceeding 48 hours.

6- The order cannot be delivered unless the customer pays all his purchases, regardless of the chosen payment method.

7- In cooperation with delivery partners, it is not possible under any circumstances to guarantee a specific time schedule for the delivery of your order, however we encourage you to let us know your preferences to avoid any inconvenience to all parties involved.

Important Notes:

* The customer agrees to check product conformity upon delivery. Any delivery error in connection with the order must be the subject of a complaint within a period not exceeding 24 hours.

* All orders placed on our website are shipped in tightly sealed packaging. It is the customer's responsibility not to accept any package that has already been opened or used. Otherwise, the customer loses all his rights to complain.

* It is the customer's responsibility to contact us to report any delay or mismanagement of the delivery of his order, otherwise his purchases will be canceled and you will lose all right to return the order on our website.

Term Conditions Page

Article 1 Definitions

البنود و الظروف

سياسة العائدات

سياسة الدعم

سياسة خاصة

معلومات الاتصال

yo

حسابي

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